Frequently Asked Questions
Hello! How can we help you?
If you have any additional questions to those detailed in our FAQ's, please contact us via whatsapp, email or through the inquiry form and we will respond as soon as possible.
Find here frequently asked questions about our apartments
What does my reservation include?
Your reservation includes accommodation from 4 pm to 11 am on the day of checkout. Final cleaning. Towels (one small and one large towel per guest) and sheets. Amenities (coffee capsules, teas, sugar, oil, salt, dishwasher and laundry tablets. Kitchen and bathroom papers). Access to common areas. Travel crib or baby bathtub. It does not include parking, towels and sheets and additional amenities to those we give you at the time of check-in, additional cleaning at the time of departure. All this we can provide you with additional cost.
Where are the apartments located?
Our apartments are strategically located. Very close to two metro stations that connect the whole city and the airport in a very practical way. We are also very close to the Barcelona Football Club Stadium and the Convention and Congress Center "La Fira". In the area of the apartments you can find services, restaurants, supermarkets, pharmacies, etc. We will send you our recommendations of the area a few days before your arrival.
How do I get around the city?
We recommend the use of public transportation, the connection is ideal both for visiting the city and for conventions or business meetings.
Do I have to pay a deposit?
We like to trust our guests. We are convinced that the relationship with our guests is one of trust and they always let us know when something breaks down and we fix it together. This is our spirit.
Do you accept pets?
In the Progrés 50 building we accept pets with an additional charge for a cleaning supplement.
Is smoking allowed?
Smoking is not allowed inside the apartments and in enclosed common areas. Smoking is allowed on terraces, balconies or chillout areas. Please use the ashtrays available in each area.
What is Partee and why do I have to register?
We are responsible for reporting all of our guests' information to the local authorities. For your convenience we have an application (Partee) that facilitates electronic registration. You will receive a link to register and you can copy and paste it to send it to the people who will be staying with you.
What are tourist taxes?
The tourist tax is a It is levied per person per day and is collected by public agencies (city hall, etc.), which are responsible for establishing the form and amount according to the category or type of accommodation.
Do the apartments have parking spaces?
We have private parking lots of our property very close to the buildings. When you request a parking space we will give you all the indications of availability, cost and how to access. It is very, very important that if you rent a parking space, you read all our indications. It is simple but has valuable information for when you arrive.
What other parking options do I have?
Parking in the area of our apartments is not easy.
On-street parking areas are painted in different colors:
Free parking is available in the white zones. The blue zones are for visitors only, green zones green zones for residents. Both have a limited time (generally 2 hours) and a stipulated schedule.
If you would like to park in a subway public parking lot, ask us and we will give you all the information.
Why should I report my car registration number?
It is important to identify the cars parked in our parking lots so that if you have the wrong parking space, we can contact you.
What happens if I lose my parking control?
We will provide you with a remote control or a magnetic card so that you can access the parking lots. The replacement cost for us is 60 € without taking into account the necessary steps. We thank you for taking good care of it!
Checkin / Checkout
How can I access the apartment and when?
Once the reservation is confirmed and you have registered we will send you your access codes to the building and the apartment via whatsapp to your number registered in the reservation. You will be able to check in from 4pm at any time and independently. If you need to enter earlier, let us know the day before and we will inform you of the best available option.
Who will be in charge of assisting me?
We have a dedicated customer service team permanently available to assist you with any questions or comments you may have. Our priority is that your stay is unforgettable and that you come back to visit us again.
How will we communicate?
Our preferred method of service is our WhatsApp company account. We prefer this way since you can call us without any additional charge and we can also send you voice messages or multimedia files that will help you in case you have any doubt.
Who will inform me of the access codes and how?
We will be in contact a few days before your arrival and we will send you all the necessary information for your check-in. We will also be connected for anything you may need.
What happens if the access code does not work?
If any type of damage should occur, we have an alternative procedure with physical keys that guarantee access to the apartment.
How do I access the wifi?
We will send you all the information you need for your stay electronically and prior to your check in.
What is the difference if I book through another platform?
Our website has our best prices in the market, if it is not so you can contact us and we assure you that it will be so.
What are the common areas in the building?
The common areas of the buildings are the rooftops, elevators and accesses.
What time should I leave the apartment and what should I do?
Checkout time is until 11am. You must leave the apartment picked up. Please throw all garbage in the containers at the street. We will remind you one day before your checkout with all the information. We will take care of the cleaning and disinfection.
During the stay
What should I do if I have doubts about how something in the apartment works?
We will send you a link with all the information. You will also find a QR code in the apartment with the most frequent indications. You can contact us by whatsapp and we will guide you in everything you need.
Is there a cleaning service during my stay?
We can offer a cleaning service at an additional cost and with 24hs prior notice.
Check-in is from 3 pm and check-out until 10 am.
You can request early check-in and/or late check-out after booking. Our team will do its best to accommodate your request according to availability.
Wheelchair accessibility available in an apartment in the Rosich building.
Keep in mind
The pool has its own rules of use. Please respect them.
We offer flexible cancellations. Select your preferred rate at the time of booking.
Smoking is not allowed in our apartments nor in the enclosed common areas. Smoking is only allowed outdoors. This includes balconies, terraces and chill-out areas.
- We love to have fun and guests have a great time, although we cannot allow parties in our apartments (we also like everyone to be able to rest and be at ease)
Noises after 22:00 may disturb some guest like you who want to have an unforgettable experience for the good.
Please respect the neighbors and keep noise to a minimum from 10:00 pm to 8:00 am.
- We like electric scooters and bicycles because they are very ecological although you will not be able to bring them inside the apartments.
- Please take your garbage to the public containers outside the building. You can recycle! The planet and we appreciate it. We will pass on all the information at check in.
- We love families with children! Remember that minors must always be accompanied by an adult in the common areas.
- The chill out area closes at 22h. Yessir, it's time to rest, and so are the neighbors.
- Please take care of the apartment so that the next guests can continue to enjoy it as you did.
- If you have taken a parking space. Please take care of the remote control because it has an associated cost if it is broken or lost.
- We are responsible by law for ensuring that all our guests are registered before check-in.
- Access to the building is exclusively for registered guests.
- The minimum age to rent our apartments is 25 years old.
- In general, pets are not allowed in our apartments. Only in two of our apartments in the Progrés building, pets are allowed, but with prior registration and with a surcharge for the extra cost of cleaning and disinfection.