FREQUENT QUESTIONS

Hello! How can we help you?

If you have any additional questions to those detailed in our FAQ’s, contact us by whatsapp, email or through the contact form and we will in contact as soon as possible.

First questions

What does my reservation include?

Your reservation includes accommodation from 3:00 p.m. to 10:00 a.m. on the day of checkout. Cleaning upon your departure. set of Towels (one small and one large towel per guest) and sheets. Amenities (coffee pods, tea, sugar, oil, salt, washing machine and dishwasher pods,. Kitchen and bathroom paper. Access to common areas. Travel cot or baby bathtub.

It does not include parking, additional towels  or sheets,additional amenities, or additional cleaning service. All these can be provided under request,  with  additional cost.

Where are the apartments located?

Our apartments are strategically located. Very close to two metro stations which connect the entire city and the airport in a very practical way. We are also very close to Barcelona Football Club Stadium and “La Fira” Convention and Congress Center. The area around ​​the apartments has plenty of  services such as restaurants, supermarkets, pharmacies, etc. We will send you our recommendations  a few days before your arrival.

How do I get around the city?

We recommend the use of public transport, the connection is ideal both for visiting the city and for conventions or business meetings.

Do I have to pay a deposit?

No, you don’t. We are convinced that the relationship with our guests is one of trust and if you notify us whenever something is broken, we solve it together. This is our spirit.

Do you accept pets?

We do accept pets In two apartments of Progrés 50 building with additional charge for the cleaning supplement.

Can you smoke?

Smoking is not allowed inside the apartments nor in closed common areas. Smoking-enabled places are terraces, balconies or chillout areas. Please use the ashtrays available in each zone.

What is Partee and why do I have to register?

We are responsible for reporting all of our guests’ information to local authorities. For your convenience we have an application (Partee) which facilitates these  registration  electronically. You will receive a link for your registration, which you can copy-paste and share with those coming with you. 

What are tourist taxes?

Tourist taxes are regulated by our City Hall. This tax is applied per person and per night of stay, and it is the City Hall  which establishes the form and amount to collect according to category or type of accommodation.

Parking

Do the apartments have parking spaces?

We have private car parks of our property very close to our buildings. you will receive all the indications of availability, cost and how to access once you book one. It is very, very important that you read all our arrival instructions before heading to the parking space. It is simple but has valuable information for when you arrive.

What other options do I have for parking?

Parking around ​​our apartments is not easy.

Parking areas on the streets are painted in different colors:

White zones can be parked for free. Blue zones are for commercial visits only, green zones for residents. Both have a limited parking time (generally 2 hours) and a stipulated schedule.

If you would like to park in a public underground pay car park, ask us and we will give you all the information.

Why do I have to report my car's registration?

It is important to have identified the cars parked in our parking spaces  so we can contact you if needed.

What happens if I lose the parking remote control?

We will give you a remote control or a magnetic card for you to access the parking space . The replacement cost for us is €60 plus all the necessary procedures. We appreciate you taking good care of it!

Checkin / Checkout

How can I access the apartment and when?

Once the reservation is confirmed and you have registered in Partee, we will send you your access codes to the building and the apartment through whatsapp to the number registered in the reservation. You can check in after 3:00 p.m. autonomously and at any time. If you need to enter earlier, tell us a day before and we will inform you of the best option available.

Who will be in charge of attending me?

We have a dedicated customer service team permanently to assist you with any questions or comments you may have. Our priority is that your stay is unforgettable and that you come back to visit us.

Who will be in charge of attending me?

We have a dedicated customer service team permanently to assist you with any questions or comments you may have. Our priority is that your stay is unforgettable and that you come back to visit us.

How will we communicate?

Our preferential service channel is our WhatsApp company account. We prefer this way since you can call us without any additional charge and we can also send you voice messages or multimedia files that will help you in case you have any questions.

Who and how will I be informed of the access codes?

We will be in contact a few days before your arrival and we will send you all the necessary information for your check-in. We will also be connected for anything you need.

What happens if the access code does not work?

If any type of damage eventually occurs, we have an alternative procedure with physical keys that guarantees access to the apartment.

How do I access Wi-Fi?

We will send you all the information you need for your stay prior to your check in.

What differences are there if I book through another platform?

Our website has our best prices on the market, if not, you can contact us and we will make sure that it is.

What areas are common in the building?

The common areas of the buildings are the roof terraces, elevators and entrances.

At what time should I leave the apartment and what should I do?

Checkout time is until 10am. You must leave the apartment tidy. Please throw all garbage in the public containers on thestreet. We will remind you one day before your checkout with all the information. We take care of cleaning and disinfection.

During the stay

What should I do if I have doubts about how something works in the apartment?

We will send you a link with all the information. You will also find a QR code in the apartment with the most frequent instructions. You can contact us by whatsapp and we will guide you in everything you need.

Is there a cleaning service during my stay?

We can offer a cleaning service at an additional cost and with 24 hour notice.

Who will be in charge of attending me?

We have a dedicated customer service team permanently to assist you with any questions or comments you may have. Our priority is that your stay is unforgettable and that you come back to visit us.

How will we communicate?

Our preferential service channel is our WhatsApp company account. We prefer this way since you can call us without any additional charge and we can also send you voice messages or multimedia files that will help you in case you have any questions.

Who and how will I be informed of the access codes?

We will be in contact a few days before your arrival and we will send you all the necessary information for your check-in. We will also be connected for anything you need.

What happens if the access code does not work?

If any type of damage eventually occurs, we have an alternative procedure with physical keys that guarantees access to the apartment.

How do I access Wi-Fi?

We will send you all the information you need for your stay prior to your check in.

What differences are there if I book through another platform?

Our website has our best prices on the market, if not, you can contact us and we will make sure that it is.

What areas are common in the building?

The common areas of the buildings are the roof terraces, elevators and entrances.

At what time should I leave the apartment and what should I do?

Checkout time is until 10am. You must leave the apartment tidy. Please throw all garbage in the public containers on thestreet. We will remind you one day before your checkout with all the information. We take care of cleaning and disinfection.

RESERVATION POLICIES
}
Entrance is from 3:00 p.m. and the exit is until 10:00 a.m.

You can request early check-in and/or late check-out after booking. We will do everything possible to accommodate your request based on availability.

Accessibility

Wheelchair accessibility available in one apartment at Rosich Building.
Elevators available.

House Rules

We love to have fun and that our guests have a great time, although we cannot allow parties in our apartments (we also like that everyone can rest and be comfortable)

  • noises after 10:00 p.m. can annoy guests who, like you, want to have an unforgettable experience in a good way
  • No smoking in the apartment, by the way, remember that it is harmful for your helth!
  • We like electric scooters and bicycles because they are very ecological, although you cannot enter them inside the apartments.
  • Please take out the garbage to the public containers that are outside the building. oh!! You can recycle! The planet and we appreciate it. We will pass you all the information at check-in.
  • We love families with children! remember that in common areas minors must always be accompanied by an adult
  • chill out area closes at 10pm. Yas, it’s time to rest, and neighbors too 🙂
  • Please, take care of the apartment so that the next guests can continue enjoying it as you do.
  • If you have taken a parking space. Please take care of the remote as there is a cost associated with it if it is broken or lost.
    -We are responsible by law that all our guests are registered before check-in.
  • Access to the building is exclusively for registered guests.
  • The minimum age to rent our apartments is 25 years.